TERMS & CONDITION

We at ORA ORGANIC aim to deliver you the best possible quality products by maintaining and ensuring the best possible quality standards during entire product production to our consumers. Our policies are designed to ease the process of replacement, return and refund for our customers, as their satisfaction is our priority and we always try to deliver the best to our consumers in terms of service and products both.

The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website www.theoraorganic.com and are not applicable for products bought at offline stores or on any third-party platforms.

You can call us on +91 9560958555 or email us at theoraorganics@gmail.com within 3-4 days from the date of delivery to book an exchange/ return/ refund request.

We appreciate your trust in shopping with ORA ORGANICS. Our refund policy is designed to provide you with clarity and confidence in your purchase. Please review the following details:

Refund Eligibility:
We offer refunds on products that meet the following criteria:
The item is returned within 4 days of the purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Process:
To start a return, you can visit our website and initiate the return post mentioning the reason for the return or exchange. Also, you can contact us at theoraorganics@gmail.com If your return is accepted, we will send you a return shipping label, as well as instructions on how to return your item.

Refund Timeframe:
Refunds will be processed within 5-7 business days of receiving the returned item. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your card issuer’s policies.

Return Shipping:
Customers are responsible for return shipping costs unless the item received is damaged, defective, or the return is a result of our error. In such cases, we will provide a prepaid return shipping label. Items returned without a valid reason may be subject to a restocking fee.
Shipping and handling fees are non-refundable.

Partial Refunds:
In some cases, partial refunds may be granted. This includes situations where only part of the item is returned, or the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Refund Questions:
If you have any questions about our refund policy or the status of your refund, please contact our customer service team at Contact Number: +91 9560958555.
We value your satisfaction and aim to make the refund process as smooth as possible. Thank you for choosing ORA ORGANICS Pvt. Ltd.